In the last two weeks, I've had to deal with two unpleasant incidents. In an earlier post, I mentioned how important it is to write a letter when you get good service.
I agree with that.
On the other hand, when you get bad service, let it RIP!
I went to a meeting of an organization where I was once an officer. Out of pettiness, the current president didn't introduce me. Well, as soon as I got home, I wrote a letter to the higher-ups of the organization and he was spanked but good.
I'm waiting for my apology but I know the officials gave it to him.
The second incident occurred while I was on a tour to the Grand Canyon. The tour guide was incredibly rude. I sucked it up but complained to the manager and owner upon my return.
I heard from them and they were LIVID.
Most people will complain and go off on the offender. I don't waste my breath/time. I write to those who can make change happen and who factor in that person's fate.
That is what works. The power of the pen is mightier than the sword…indeed.
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