It's always important to end your relationships with grace. I was at a party Saturday and bumped into a former client. He hugged me and spoke so glowingly about me even though we decided to part after three years.
This morning I got into the office and he'd called to give me some business. So, I guess even in grace when losing a client, there's the possibility of working with them again.
An entrepreneur I admire asked me to write a story for a new publication that she's publishing. Payment is coming from another source. When I found out the fee, I was stunned by how low it is and I told her. She said she'd try to get more. Nonetheless, to impress her and to make her look good before these high-profile folks, I decided to go on and do it. This will be my entree to show her my work and commitment. So, maybe that will be a first step toward bigger/better assignments. However, I made it clear that I'm doing this for her and will not accept another assignment for such a low fee.
Last week, I pitched for new business before a stellar group of client representatives. I was compelling and explosive. Nonetheless, I knew it was going to be a real challenge to land the account because I was up against two New York firms and folks are impressed with that. So, I used the opportunity of the presentation to acquaint everyone with my firm and added some extra zingers that would make us memorable.
When I got the notice that MELODY'service didn't get the account, the letter indicated that the client was impressed and maybe they could use our services in the future.
So, it wasn't a waste...particularly if we are called to do a la carte assignments.
When you're being paid and volunteers are donating their time, you must be prepared to take over and to be patient. This just happened over the weekend for a project I'm involved in for a client. The client wanted me to use volunteers and, despite my concerns, I gave them assignments.
However, many of them didn't complete their tasks. Without chastising them or "reporting" them to the client, I picked up the slack and completed all of the jobs. However, a frank discussion will follow on this but without alienating the volunteers. They will be put in "non sensitive" assignments whose success does not hinge on their involvement.