If you get bad service, you're likely to complain, yell, scream, curse -- WHATEVER! If you're really inspired, you'll write a letter to the appropriate source.
But, what if you get good service? I believe in writing as well. The energy and passion you put into a complimentary letter goes a long way in uplifting the person who rendered the good service. And, it makes you look good! Remember, to write the CEO…not the immediate manager. That has better results as it will filter down to the manager.
I have a file full of responses from CEOs who were to pleased with the letters of commendation. And in the letter the leader is effusive because they get more complaints than compliments.
So, invest the time to praise. It has a domino effect that yields positive responses and is sincerely appreciated!
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