Monday, July 29, 2013

The extra touch - So Important

A former client recently wrote a book and I was out of town and couldn't attend the gala book signing.  Last weekend, I learned she was signing at a venue that was way -- far away.   So, I jumped in the car and made the long ride.  She was so glad to see me and was so gracious in introducing me and complimenting me.  I got my book, with a gracious message from her.  More than that, I put in the extra touch and extra effort that is so endearing.  That was worth the ride.

Monday, July 8, 2013

Deborah Hersman - NTSB Chair - The Perfect Spokesperson

I've been watching the account of the tragic plane crash.  If you want an object lesson on how to be a perfect spokesperson, watch Deborah Hersman, chair of the National Transportation Safety Board.  She handles the press conference masterfully by taking the question, repeating it and answering it succinctly and with clarity. She has a grasp of all the facts, will admit if she doesn't know the answer and pinpoints when she'll have the answer.

When she closes the press conference, she thanks the media with the hope that they'll get it right.  She is always poised and, even against the backdrop of this tragedy, she is measured and calm.

She is an object lesson of the ideal spokesperson during a crisis.

Enjoy the simple pleasures

Yesterday, I went to Barnes & Noble to buy a few books.  It was such a perfect day that I decided to chill and have a frozen yogurt while reading my newspapers.

Sitting outside of the gelato store against the sun and blue sky, engaging in my favorite pleasure (reading), and eating the coconut-cream-flavored frozen yogurt, I realized how much I was enjoying myself just watching people having fun and basking in the nice weather.

For a moment, there was sheer bless and I realized how lucky I am to have such a great life.

Monday, July 1, 2013

If it's too hard

Recently, I was invited to attend a church service by a friend.  I really wanted to go but was advised that because of the church's popularity, I'd have to get there REALLY early.

Sunday morning, I got up, not feeling my best.  I would have gone but then there was the warning to get there early.  I was already late.

Then, she'd told me that if I didn't get there on time, I'd have to find parking a few blocks away.

That was the deal killer.  If she'd really wanted me there, she'd have made arrangements for my parking.  In the end, I didn't go.


It was too hard.

If you want a special person to attend something, made it easy for them.