On volunteers

When you're being paid and volunteers are donating their time, you must be prepared to take over and to be patient. This just happened over the weekend for a project I'm involved in for a client. The client wanted me to use volunteers and, despite my concerns, I gave them assignments.

However, many of them didn't complete their tasks. Without chastising them or "reporting" them to the client, I picked up the slack and completed all of the jobs. However, a frank discussion will follow on this but without alienating the volunteers. They will be put in "non sensitive" assignments whose success does not hinge on their involvement.