Respect a company trying to do the right thing

I recently bought a refurbished printer from an outlet that does that sort of thing.

When it arrived, the print was smudged, meaning I couldn't use it.

I called ready to do battle with the company. The owner was so accommodating and nice and so customer-service oriented.  He took care of the problem and refunded the money and was very apologetic.  I melted and... As a result, I've decided to find a way to do business with him again. That is the upside of doing the right thing in business.