On Saturday, I wanted to make a quick deposit at a branch of Chase near Downtown. I had an appointment near Downtown and, due to lack of time, I decided to make the deposit rather than at my neighborhood branch.
Problem is, I was in my car and I wanted to make sure there was parking.
So, I called the bank.
There is a rolling message that says: If you're looking for _________, press 1. If you are asking about _________press 2.
This went all the way to 5. Needless to say, it didn't cover parking. I pressed 0 thinking I would get a human. That only brought back to the beginning. And, they suggested you go to their website and, if you run into a problem, call back! Huh?
After the third try, I gave up. And I made the decision to leave Chase.
If this is the direction of banking, then Chase -- and all the other banks that follow suit -- are tone deaf.
So, I called another bank. Same issue. But when I called Fifth Third, I happened upon a human being. I was so happy. Today, I'm taking all of my $ out of Chase.
No more pressing anything. The only thing I'm going to press is the door on my way out of Chase -- for good!
